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Sunday, January 3, 2010

Control Mechanism defunct hospital

the clan system and empowering individuals to set their higher performance standards themselves is crucial for knowledge and innovation. It's interesting that you worked at a hospital. The effective control system was once used on me I believe. There was an instance where I was at my horrible nursery/garden center job and I was taking care of a Dracena (Indoor plant) right in the corner of the greenhouse. I was wearing a ball cap and when I jumped to reach a dead leaf hanging on the stem that made it look unpresentable to display for customers. So I happened to be in the corner of the room when I jumped the brim of my cap screened what was right above me, and I jumped right into an ibeam head first. I thought I just had a bump, and I felt fine. later that day, I was a bit tired, and dizzy. (LAter I realized that job always made me tired and dizzy, but this particular day dramatized it a lot) and I drove to the ER. They asked what happened I told them I bumbped my head on a beam at work. they made me get a cat scan. (Which was my first, and was a nerve racking ordeal) I kept thinking to myself, Won't this possibly give me cancer? They told me the results showed there was nothing wrong with me and sent me home. a few weeks later I got a bill in the mail for the cat scan. I couldn't believe it, It should have been sent to my workplace, (Which I had quit a few days earlier to recieving the bill) and not to me. The cat scan I felt was a lousy control mechanism to which prevented any lawsuit from happening on my part, but why was this over a $1,000.00? I was annoyed. Still am, and will never go back to that hospital for anything ever again to this day.

Control Systems.

So Let's see if I can remember. Professional scientists, engineers, merchants, doctors, educators, entertainers, business administrators all rely on controlling their craft and skills efficiently. The control systems are Bureaucratic control system, the Market control system, and the clan control system. When I was working at a Nursery Garden Center as a tropical/indoor plants consultant I experienced the epitome of bureaucratic control systems. This nursery garden center was family owned for 5 generations. The owners would stand behind the cashier table in the packaging room and drink wine out of their cans. The 82 year old owner "Tom II" would be the most beligerent and power crazy. I wasn't very well payed either, and this made me even more expendable. I would be helping a customer in my area and than Tom II would shout me to stop what I'm doing, and maneuver to help him show a customer where a packet of seeds were which was 15 ft from where he was standing. Basically Bureaucratic control
Uses formal rules, standards, hierarchy, and legitimate authority. Works best where tasks are certain and workers are independent. A Market control
Uses prices, competition, profit centers, and exchange relationships. Works best where tangible output can be identified and market can be established between parties. And a Clan control
Involves culture, shared values, beliefs, expectations, and trust. Works best where there is “no one best way” to do a job and employees are empowered to make decisions. A market control system will succeed. Though a system, such as the Clan control System will far exceed a market control system let alone a bureaucratic control system because it enables an individual employee to set his/her own higher performance standard than someone else doing, and having his/her feet stepped on in that process.